Frequently Asked Questions
Everything you need to know about shopping with Florina
What is the estimated delivery time for my order?
Standard shipping typically takes 3 to 5 business days within major cities, while regional deliveries may take up to 7 business days.
What is Florina's return and exchange policy?
We offer a 14-day return and exchange policy for all unworn items in their original packaging with the tags attached. Please note that for hygiene reasons, certain accessories cannot be returned.
How do I determine the correct size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit for our footwear and apparel.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard), Mada, Apple Pay, and offer a Cash on Delivery (COD) option for specific regions.
Can I track my order after it has been shipped?
Yes, once your order is dispatched, you will receive an email and SMS containing a tracking link and a unique tracking number to monitor your shipment's progress.
Are Florina products made from genuine leather?
Many of our premium footwear collections are crafted from 100% genuine leather. You can find specific material details under the 'Product Description' section on each item's page.