Returns & Exchanges

At Florina, we strive to ensure your fashion experience is seamless, offering a flexible return and exchange policy within 14 days of delivery. All items must be returned in their original condition, unworn, and with all tags attached to qualify for a refund.

Return Process

• 1.
  Initiate Your Request

  Log into your Florina account and navigate to the 'My Orders' section to select the items you wish to return and submit a request.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring the invoice is included and all original security tags remain intact.

• 3.
  Hassle-Free Pickup

  Our courier partner will contact you within 48 hours to schedule a convenient time to collect the return package from your doorstep.

• 4.
  Quality Inspection & Refund

  Once our warehouse team verifies the item's condition, your refund will be processed to the original payment method within 7-10 business days.